Return Policy - Full Money Back Gurantee

Casagear 30-Day Money-Back Guarantee

At Casagear, your satisfaction is our top priority. If you're not completely satisfied with your purchase, our 30-Day Money-Back Guarantee offers a simple and hassle-free return process.

How to Return:

  1. Initiate Your Return:
    Contact us within 30 days of receiving your order. Email us at [email protected] with your order number, name, and reason for return.

  2. Get Return Authorization:
    We'll issue a Return Merchandise Authorization (RMA) number and provide the return address.

  3. Return Shipping:
    If the return is due to buyer's remorse, return shipping costs will be your responsibility. Your return will be processed with care.

We aim to make your return experience as smooth as possible.

Our Guarantee:

Full Refund:
Once your returned item is received in its original factory condition, including all packaging materials, warranty cards, manuals, and accessories, we will issue a full refund of your purchase price—no questions asked.

Original Condition:
To ensure a smooth refund process, please ensure the item is returned in its original condition with all accompanying materials.

Contact Us:

For any questions or to start your return, email us at [email protected], including your order number and the name on the order.

We stand by the quality of our products and offer this Full Money-Back Guarantee to ensure your peace of mind. Shop confidently at Casagear!

Small Parcel Damage/Defect Return Policy

We request that all items be thoroughly inspected within 15 days of delivery to ensure they are free of any defects or damages. Unfortunately, after this period, we cannot accept claims related to damage or defects.

To initiate a claim, email us at [email protected] with the following details:

  • Order number
  • Name on the order
  • A clear description of the damage or defect
  • Photographs clearly showing the damage or defect

Freight LTL Damage/Defect Return Policy

For items received via freight shipping, it is crucial to inspect them thoroughly for visible and concealed damages upon delivery. If any damage is detected, note it as "DAMAGED" on the delivery receipt. For visible damage, we recommend refusing the order and marking the receipt as "Refused due to damages" to expedite the refund and claims process.

If damages or defects are discovered after delivery, please report them to our Customer Service team within 48 hours. To initiate a freight damage/defect claim, email us at [email protected] with the following details:

  • Order number
  • Name on the order
  • Detailed description of the damage/defect
  • Photos clearly showing the damage/defect

For all other inquiries, please contact our Customer Service at [email protected].